Frequently Asked Questions

Below is a list of frequently asked questions. For additional help, please email bkstore@mun.ca or call 709-864-7440.

Where is the Bookstore located?

We are located on the 2nd floor of the University Centre (UC-2006). Our mailing address is:
Memorial University of Newfoundland Bookstore
2nd Floor, University Centre (UC-2006)
1 Arctic Avenue
St. John's, NL
A1C 5S7

Why shop in store? Visiting the store is the fastest way to get everything you need and get answers to all your questions!

  1. Support Local - The Bookstore employs students, makes regular donations, and is an active sponsor of various programs and campus improvements. Our revenue goes right back into the community that we serve.
  2. One-Stop Shopping - We stock all the titles you’ll need for your courses, in various formats when available, so there’s no guesswork and no shopping around. Don’t waste time waiting for a package to arrive, not to mention the extra cost of shipping charges. Take your book home the same day! 
  3. Friendly & Helpful Service - Our top priority is our students. We will work with you to find what you need as quickly and as easily as possible. We’re just a phone call, email, or a short walk away. Reach out though our Contact page and we will be happy to help you.

What are the Bookstore hours of operation?

Our regular hours are weekdays 10:30 a.m. to 4:30 p.m.

However, there may be exceptions:

University closures
The Bookstore will be closed any time the St. John's campus is closed. This includes weather closures and holidays.
To receive instant notifications about campus closures, download the MUNSafe app. For a complete list of University holidays, visit the Holiday schedule.

 

Extended hours
At the beginning of the Fall and Winter semesters, the store operates with extended hours.

 

Summer hours
The bookstore operates with reduced hours during the months of June, July, and August. 

 

All changes to our regular operating schedule are announced on our website and/or social media. Be sure to check these for up-to-date information!


How do I pick up my online order?

Ordering online is available 24/7, throughout the year. We offer free in-store pick-ups for all online orders.

  1. When completing an online order, make sure you select "In-Store Pick-up" during check-out. When your order is placed, you will receive a confirmation email letting you know it's being processed. This email is your receipt.
     
  2. Once we've processed your order, you will receive an "Order Ready for Pick-up" email letting you know where to go to pick up your order.
     Pick-ups are usually done in-store at the cash register (2nd Floor, University Centre).
     However, during the first few weeks of the semester, our Pick-Up Window (1st Floor, UC) is open for online order and campus card pick-ups.
     Make sure you read the Pick-up email carefully so you know where you're headed!
  3. Bring your Order Number (located in the "Ready for Pick-up" email) and valid ID to pick up your order!
     Need a friend to pick up your order for you?
     No problem! Just respond to your confirmation email with their name (the one that matches their ID) to ensure a smooth pick-up process.

Pick-up is available during store hours, which can be viewed on our website and social media. You can also sign up for our mailing list to receive updates about hours changes, sales, promotions, and more!
Got questions about online ordering? Reach out to bksweborders@mun.ca or call (709)864-4751.

We also offer Canada-wide and international shipping! For shipping rates, please see below.


What is the cost of shipping?

The Bookstore offers delivery across Canada and internationally. Prices vary based on shipping location, so please consult the table below for more information:

Location

Base Rate

Increment

(per additional item)

Newfoundland Labrador

$10.00

$3.00

Air Stage Office (within NL)

$35.00

$8.00

Nova Scotia

$16.00

$3.00

New Brunswick

$16.00

$3.00

Prince Edward Island

$16.00

$3.00

Quebec

$21.00

$5.00

Ontario

$21.00

$5.00

Manitoba

$21.00

$5.00

Saskatchewan

$21.00

$5.00

Alberta

$21.00

$5.00

British Columbia

$21.00

$5.00

Yukon

$22.00

$6.00

Northwest Territories

$22.00

$6.00

Nunavut

$22.00

$6.00

Air Stage Office (outside NL)

$45.00

$10.00

International (outside Canada/US )

$100.00

 

We currently do not offer shipping to the United States. We apologize for any inconvenience. 

How do I get a campus card?

The Bookstore does not print Campus Cards.
To order a Memorial University Campus Card, visit the Get your Campus Card page. Once you've placed your order and your card is printed, you will receive an email with pickup instructions. For questions regarding Campus Cards, please email campuscard@mun.ca.

How do I find my course materials?

Finding the right course materials for your classes shouldn't be a hassle! The Bookstore is happy to help by providing you the tools you need to set yourself up for success.

1. The Personalized Course Materials List

The PCML is an easy way to find all your course materials in one place. Simply visit the My Personalized Course Materials List page, log-in with your MUN credentials, and find all the required materials for the courses you're registered in.

2. Course Search

For courses you're not currently registered in, visit our Course Search page to find required materials.

  1. Select the CAMPUS - Make sure you know where the course is being offered: it might be on one of our many campuses (St. John's, Grenfell, Grand Falls - Windsor etc.) or it may be an online course. Tip: Online courses have section numbers beginning with 081-129.
  2. Select the TERM - The Course Search page will only display active courses, meaning that past and future courses may not show up. For information about inactive courses, consider reaching out to the School or Faculty that is offering the course.
  3. Select the PROGRAM - Each program has a unique abbreviation (ANTH=Anthropology, ECON=Economics, PHYS=Physics etc.), select the correct program by clicking the (+) icon, which will open a drop-down list of course sections.
  4. Select the COURSE SECTION - Each course section may be taught by a different instructor and require different course materials. Make sure you are selecting the right section and click GO>>.

You will be taken to a page listing all course materials currently assigned to that section of the course.

Online courses have been carefully designed to be delivered entirely over the internet using course sites in Brightspace.
If the course is offered online only, choose “Online Courses” (course section numbers begin with 081-129).

 

Remote courses are face-to-face courses that have been adapted to be delivered at a distance in times of disruption when students and instructors cannot meet on campus.
When choosing a campus, please select the location where your course is being delivered in-person - ie. if the course you are taking is in-person on the Grenfell Campus, please choose “Grenfell Campus/Remote” (course section numbers begin with 001-059).